Privacy Policy

At Yellowell, we are committed to creating a space where you feel safe—emotionally and digitally. This policy explains how we collect, use, and protect your information when you engage with our website and services.

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What We Collect

When you connect with Yellowell, we may collect:

• Your name, email, and contact details

• Information you choose to share through forms or inquiries

• Payment details (processed securely through third-party providers)

• Basic website usage data to improve your experience

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How We Use Your Information

We use your information to:

• Provide therapy, coaching, and wellness services

• Communicate about appointments, programs, and updates

• Process payments securely

• Improve our offerings and website experience

• Meet legal and ethical obligations

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Your Privacy & Confidentiality

If you engage in therapy services, your information is handled with care and in alignment with the Health Insurance Portability and Accountability Act when applicable.

Please note:

• Standard email and website forms are not always secure

• We encourage using secure client portals for sensitive communication

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When Information Is Shared

We do not sell your information.

We only share information when:

• Required by law

• Necessary to provide services (e.g., secure platforms)

• You give explicit consent

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Your Rights

You have the right to:

• Access or update your information

• Request the deletion of your data

• Opt out of communications at any time

To make a request: hello@yellowell.org

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Good Faith Estimate

Clarity in care. Transparency in cost.

You have the right to understand the cost of your care before you begin.

Under the No Surprises Act, you can request a Good Faith Estimate for any services provided at Yellowell.

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What This Means for You

Before starting services, you can receive a written estimate that outlines:

• The cost per session

• The expected frequency of services

• Any additional anticipated fees

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A Note on Estimates

Your estimate is based on what we know at the time. If your care needs change, your costs may shift.

If you receive a bill that is $400 or more above your estimate, you have the right to dispute it.

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Questions

We’re here to support informed decisions.
Contact us at: hello@yellowell.org​